Refund policy

Last updated: 19 October 2026.

Something is wrong with your order

Email info@colourtransfers.com or contact us online if goods are faulty, damaged, incorrect or not as described. Tell us what happened and provide your order number or other proof of purchase. Photos can help, but do not replace or restrict your legal rights.

Your statutory rights apply to personalised goods too. These include the short-term right to reject faulty goods, normally within 30 days of delivery, and rights to a repair, replacement or refund as provided by law. Where we are responsible for a fault or incorrect supply, we cover reasonable return costs. We will explain the return arrangements.

Personalised and made-to-your-specification goods

The usual online change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as a T-shirt printed with your chosen name. Check spelling, size, colour and your design preview before paying. This exception does not affect your rights if goods are faulty or not as described.

If you spot an error or want to change or cancel a personalised order, contact us promptly. We will check whether making has started and whether a change or cancellation is possible. Please do not assume a change has been accepted until we confirm it.

Eligible non-personalised goods

For eligible non-personalised goods bought online, tell us clearly that you want to cancel within 14 days after delivery. You then have 14 days to send the goods back. You do not need to give a reason. Contact us for return instructions; you may also send your cancellation notice by post to Colour Transfers Limited, 662 Holly Lane, Erdington, Birmingham, B24 9PD, United Kingdom.

You pay the direct cost of a change-of-mind return unless we agree otherwise. We do not charge a restocking fee. You may inspect goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We refund eligible cancellations to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If you cancel the whole order, we refund the original standard delivery cost. Any extra paid for a more expensive delivery service is not refundable for a change-of-mind cancellation.

Optional cancellation form

You can use this wording, but you do not have to: “To Colour Transfers Limited, info@colourtransfers.com, 662 Holly Lane, Erdington, Birmingham, B24 9PD, United Kingdom: I give notice that I cancel my contract for the following goods: [goods]. Ordered on/received on: [date]. Consumer name: [name]. Consumer address: [address]. Order reference, if known: [reference]. Date: [date].” Add your signature only if sending on paper.

Nothing in this policy limits your statutory rights. Sale goods have the same statutory rights as full-price goods.