Delivery & order updates

First we make it: 3–5 working days

Standard orders are dispatched within 3–5 working days. Your item is personalised before it leaves us. The carrier’s delivery time starts after dispatch.

Free Royal Mail Tracked 48 over £30

Spend more than £30 on goods after discounts for free Royal Mail Tracked 48 delivery to eligible UK addresses. The delivery aim is 2–3 working days after dispatch; it is not a guaranteed delivery date. Orders of £30 or less pay the delivery charge shown at checkout.

A faster delivery option, where offered at checkout, changes the delivery service. It does not shorten the time needed to make your item.

Choose how it gets to you

These are fixed delivery prices in pounds sterling, including VAT where applicable. The services available for your address and the final charge are shown before you pay. Carrier delivery aims are separate from production time.

Before you order

The available delivery options and charges are shown at checkout before you pay. Check any making or dispatch estimate on the product page too: making a personalised item and delivering it are separate steps.

Review your name, delivery details and postcode carefully. Availability of delivery options depends on your destination and the items in your basket.

Checking an existing order

Keep your order confirmation and order number. Check the email address used at checkout, including its junk or spam folder, if you cannot find your confirmation.

If a dispatch email includes a tracking link, use it for the carrier’s latest update. For questions about making or dispatch, contact us with your order number if you have one.

Wrong delivery details or a delivery problem?

Contact us promptly if your delivery details need changing. We will check what is possible at the stage your order has reached.

If an item has not arrived or arrives damaged, tell us what has happened. Keep any relevant packaging and take clear photos of damage if possible; we can explain how to share them when we reply.