A little help. A lot of imagination.
Returns & order problems
If something is wrong with your order, we want to help. Start by telling us what has happened so we can find the right next step.
Faulty, damaged or incorrect items
Contact us with your order number if you have one, the affected item and a description of the problem. Keep useful photos and any relevant packaging; we can explain how to share photos when we reply.
Your legal rights if goods are faulty, not as described or otherwise fail to meet the required standard apply to personalised items too. Depending on the circumstances, you may be entitled to a refund, repair or replacement.
Changing your mind
Items made to your specifications or clearly personalised are generally excluded from the usual online change-of-mind cancellation right. This does not affect your rights if there is a fault or the item is not as described.
For eligible non-personalised goods bought online in the UK, you normally have 14 days after delivery to tell us you want to cancel, then another 14 days to return them. Refunds include standard delivery where required by law. Ask us for the return instructions.
A name or detail needs changing
Check spelling, colours and sizes carefully before ordering. If you spot a mistake afterwards, contact us promptly with the change you need. We will check whether making has started and what can still be changed.
Contact us for return instructions so your item reaches the right place. You do not need an order number to raise a problem if you can provide other proof of purchase. Nothing on this page limits your statutory rights.
Still need a hand?
Ask about a product, a design or your order. We are here to help.